Key Responsibilities
ROUTED SHIPMENTS (EX-WORKS/FOB)
1. Pre-Alert Management: Receive and review pre-alerts from Sales/ Pricing Coordinators to initiate shipment processing.
2. Document Review: Ensure all documents are in order for customs clearance, conducting thorough reviews for accuracy and completeness.
3. HS Code Verification: Check HS Codes for necessary approvals and communicate with coordinators and clients prior to shipment arrival.
4. Document Follow-Up: Follow up on original/telex Master Bill of Lading (MBL), House Bill of Lading (HBL), and other relevant documents from overseas agents.
5. ETA and CAN Tracking: Monitor Estimated Time of Arrival (ETA) and Customs Arrival Notification (CAN) from shipping lines and airlines.
6. Client Communication: Inform clients of any additional documents or Letters of Indemnity (LOI) required for Delivery Order (DO) collection.
7. File Management: Open files upon receiving cargo arrival notifications and ensure all relevant information is logged.
8. Document Preparation: Prepare and segregate documents for submission to the operations team for processing.
9. Operations Submission: Submit documents for DO collection and customs clearance.
10. Customs Clearance Follow-Up: Follow up with customs clearance team regarding customs bayan and clearance status.
11. Delivery Instructions: Check delivery instructions from clients and communicate them to warehouse/ transport.
12. Sales Coordination: Consult with sales personnel/ sales coordinates for any specific instructions before arranging deliveries.
13. Delivery Follow-Up: Coordinate with warehouse/ transport teams to ensure timely delivery of shipments.
14. Client Updates: Provide timely updates to clients regarding shipment status from arrival until delivery at the designated location or site.
15. File Handover to Invoicing Team: Ensure that all files and relevant documentation are accurately handed over to the invoicing team to facilitate timely billing and job closure.
16. CRM Updates: Maintain accurate and up-to-date CRM records at each stage of the job process to ensure all information is readily accessible and reflects the current status of shipments.
LOCAL CLEARANCE
1. Document Reception: Receive documents from Sales Personnel or clients for local clearance processing.
2. Document Review: Ensure all documents are complete and accurate for customs clearance.
3. HS Code Verification: Check HS Codes for necessary approvals and inform clients prior to shipment arrival.
4. ETA and CAN Tracking: Monitor ETA and CAN from shipping lines and airlines.
5. Follow-Up Process: Implement procedures as outlined in points 6 to 14 from routed shipments for local clearance.
WALK-IN CLIENTS/NEW INQUIRIES
1. Rate Inquiries: Manage new rate inquiries by passing them to Sales Coordinators or Sales Personnel for further action.
2. Walk-In Client Management: Assist walk-in clients with confirmed shipments for local clearance by coordinating with Sales Personnel or submitting documents for clearance.
Qualifications:
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- Proven experience in customer service or a similar role within the freight forwarding or logistics industry.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Ability to work collaboratively in a fast-paced environment.
Job Type: Full-time
Work Location: In person
