Job Description:
We’re Hiring: Customer Support Technical Agent-Intern | Edify.Club
We are looking for energetic, driven, and customer-focused- Customer Support Technical Agent to join our growing team at Edify.club.
Location: Bangalore
Experience -1-2 Years of Experience, fresher & Intern also who can handle the customers
Start Date: Immediate
Key Responsibilities:
Handle customer queries through Voice Calls and Email support.
Provide technical assistance and troubleshoot basic customer issues.
Manage warranty-related support requests and guide customers through the process.
Maintain professional communication with customers and ensure timely resolution.
Escalate unresolved technical issues to the concerned team.
Keep accurate records of customer interactions and complaints.
Candidate Requirements:
Should have a technical educational background (Diploma / ITI / Engineering / Technical Degree preferred).
Good communication skills in Hindi and English.
Knowledge of any South Indian language (Tamil / Telugu / Kannada / Malayalam) is an added advantage.
Basic computer knowledge and email handling skills.
Customer-friendly attitude with problem-solving skills.
Prior customer support experience is preferred but not mandatory.
Preferred Skills:
Strong communication and listening skills.
Ability to handle customer complaints calmly.
Team player with a positive attitude.
Ability to work in a fast-paced environment.
How to Apply:
Send your resume to - [email protected]
Benefits:
- Cell phone reimbursement
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
Pay: ₹15,000.66 - ₹20,867.74 per month
Work Location: In person
