A Hospital Receptionist is responsible for welcoming patients and visitors, managing front-desk operations, scheduling appointments, and providing administrative support to ensure the smooth functioning of the hospital or healthcare facility. Fresh graduates with good communication skills and basic computer knowledge are encouraged to apply.
Key Responsibilities
- Greet and assist patients, visitors, and healthcare professionals courteously and professionally.
- Answer and direct phone calls to appropriate departments.
- Schedule, confirm, and manage patient appointments.
- Register patients and update personal, insurance, and medical information.
- Maintain accurate patient records and ensure confidentiality.
- Handle inquiries regarding hospital services, procedures, and visiting hours.
- Collect payments, process billing information, and issue receipts when required.
- Coordinate with medical staff and departments to facilitate patient flow.
- Manage incoming and outgoing correspondence, emails, and documents.
- Ensure the reception area is clean, organised, and welcoming.
Required Qualifications
- High school diploma or equivalent; additional administrative or healthcare-related training is preferred.
- Previous experience as a receptionist, customer service, or healthcare administrative role.
- Proficiency in Microsoft Office and hospital management software.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to maintain patient confidentiality and comply with privacy regulations.
- Professional appearance and demeanor.
Key Skills
- Customer service excellence
- Communication and listening skills
- Time management
- Data entry and record keeping
- Problem-solving abilities
- Attention to detail
- Teamwork and collaboration
Working Conditions
- Work primarily at the hospital reception desk or front office.
- May involve shifts, weekends, holidays, and evening hours.
- Frequent interaction with patients, visitors, and healthcare staff in a fast-paced environment.
"Dedicated and compassionate Hospital Receptionist with excellent communication and administrative skills. Experienced in patient registration, appointment scheduling, and front-desk operations, committed to providing exceptional patient service and supporting efficient healthcare delivery."
Pay: From ₹13,500.00 per month
Work Location: In person
