Front Office Executive
Company: IRIS Hospital
Location: Trivandrum, Kerala
Job Type: Full-time
About IRIS Hospital
IRIS Hospital is a leading healthcare institution committed to delivering exceptional patient care through compassion, innovation, and excellence. We are looking for a dynamic, customer-focused Front Office Executive to be the first point of contact for our patients and visitors.
Job Summary
As a Front Office Executive, you will be responsible for creating a positive first impression by providing professional, courteous, and efficient front desk services. The ideal candidate should possess excellent communication skills, a pleasant personality, and the ability to manage patient interactions with empathy and professionalism.
Key Responsibilities
- Welcome and assist patients, visitors, and attendants.
- Register patients and schedule appointments.
- Handle phone calls, inquiries, and appointment bookings.
- Maintain patient records and ensure accurate data entry.
- Coordinate with doctors, nurses, and other departments for smooth patient flow.
- Manage billing support and guide patients through hospital procedures.
- Address patient concerns professionally and escalate issues when required.
- Ensure the reception area is organized and presentable at all times.
- Perform other administrative duties as assigned.
Qualifications
Required:
- Bachelor's Degree or Postgraduate Degree
Preferred:
- MSW (Master of Social Work)
- Master's in Communication
- Master's in Hospital Administration (MHA)
Skills & Requirements
- Excellent verbal and written communication skills (English & Malayalam preferred).
- Strong interpersonal and customer service skills.
- Basic computer proficiency (MS Office and hospital software is an advantage).
- Good organizational and multitasking abilities.
- Positive attitude with a patient-centric approach.
- Ability to work in rotational shifts, if required.
Experience
- Freshers are welcome to apply.
- Candidates with 1–3 years of experience in hospitals, healthcare, or customer service will be given preference.
Apply Now
Interested candidates can email their updated resume to: [email protected]
Contact: 8281 445 394
Location: IRIS Hospital, Trivandrum
Pay: ₹15,000.00 - ₹17,000.00 per month
Work Location: In person
