TripJack:
A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Role: Travel Consultant
Location: Lower Parel, Mumbai
Experience: 2-6 years
Key Responsibilities
Ticketing & Reservations
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Handle domestic & international flight bookings and reservations using GDS systems such as Amadeus, Sabre, Galileo.
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Issue, reissue, cancel, and refund tickets in compliance with airline policies and fare rules.
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Manage itinerary changes, seat assignments, special requests, guest preferences, and ancillary services.
Customer Interaction & Support
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Respond to customer inquiries about flight schedules, fare details, ticketing policies, and travel documentation with professionalism.
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Provide timely resolution of ticketing issues and complaints; follow up to ensure customer satisfaction.
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Communicate proactively with travel agents, internal teams, and airline partners to resolve operational challenges.
Required Skills & Qualifications
Bachelors degree in Travel & Tourism, Hospitality, or related field preferred.-
Proficiency in GDS systems (Amadeus, Sabre, Galileo) and airline reservation platforms.
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2-4 years of experience in airline ticketing or travel industry roles (for Senior level).
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IATA certification is a plus (preferred but not mandatory)
