Customer Care Executive (CCE) serves as the frontline representative responsible for managing customer relationships and resolving inquiries across multiple digital and voice channels.
Core Responsibilities
- Multi-Channel Interaction: Manage customer inquiries and issues via phone, live chat, email, social media, and AI-based platforms.
- Issue Resolution: Troubleshoot complaints, identify root causes, and provide step-by-step solutions to ensure customer satisfaction.
- Relationship Management: Build trust with customers to improve retention and maintain the brand’s reputation.
- Documentation & Data Management: Maintain accurate logs of customer interactions in Customer Relationship Management (CRM) systems like Salesforce or Zendesk.
- Escalation & Collaboration: Route complex or unresolved issues to the appropriate internal teams (e.g., technical support or billing) while maintaining ownership of the case.
- Age criteria 18 to 29 years
Continuous Improvement: Collect customer feedback to suggest process or product enhancements and stay updated on new company policies and features.
Pay: ₹14,000.00 - ₹28,000.00 per month
Work Location: In person
