At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire a talented ServiceNow CMDB Administrator for our development center in India. This position would be based out of Hyderabad and is a permanent position. If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore the possibilities of having you onboard the Prolifics team!
Job Title:ServiceNow CMDB Administrator
Primary skills:CMDB with ITSM/ITAM processes
Secondary skills:CMS infrastructure
Location: Hyderabad (Mindspace#12B)
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
Experience: 4-5 Years
Role Overview:
A CMDB Analyst, Configuration Manager, and ServiceNow CMDB Administrator ensure data accuracy and governance across the ServiceNow platform. They oversee IT asset lifecycles, configure Discovery and Service Mapping, and maintain compliance.
Core Responsibilities
CMDB Governance & Data Integrity: Define CI (Configuration Item) class models, establish data quality metrics, and enforce the "3Cs" (Completeness, Correctness, Compliance).
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Discovery & ITOM Optimization: Oversee ServiceNow Discovery and Service Mapping to automatically populate and update CIs across hybrid and cloud environments.
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Process Alignment: Integrate the CMDB with ITSM/ITAM processes (Incident, Change, Problem, and Asset Management) to support impact analysis and operational decision-making.
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Auditing & Reporting: Track CMDB health dashboards, facilitate internal/external audits, and drive data reconciliation.
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A Manager with the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with this Configuration Management Plan. Specific responsibilities include:
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Managing the day to day activities of the process, including establishing priorities and work assignments
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Tracking compliance to policies and procedures and resolving / escalating any compliance issues
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Facilitates Configuration Management audits
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Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues
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Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition
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Engages with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes
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Reviews and approves all changes to the CMS infrastructure where applicable
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Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
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Mentors the organization on Configuration Management services, concepts, policies and procedures
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Chairs the Configuration Control Board (CCB) and enacts changes as directed
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Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS
Key Technical & Professional Skills
Platform Expertise: Strong hands-on experience with ServiceNow, including MID Servers, REST APIs, and CMDB Workspace.
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Frameworks: Deep understanding of ITIL methodologies (specifically Configuration Management).
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Cross-functional Collaboration: Ability to act as a Subject Matter Expert (SME) while communicating effectively with infrastructure, security, and cloud teams
About us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune.
For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.
We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
