Job Description: Telecaller
Job Summary
We are seeking a motivated and dynamic Telecaller to join our growing team. In this role, you will be responsible for communicating with prospective and existing customers over the phone. Your primary goal is to pitch our products/services, identify sales leads, and build strong customer relationships. The ideal candidate possesses excellent communication skills, a high level of persistence, and a goal-oriented mindset.
Key Responsibilities
Core Communication
- Outbound Calling: Initiate daily outbound calls to potential customers from provided lead lists.
- Inbound Handling: Answer incoming calls from customers to address queries and provide precise details about offerings.
- Script Management: Follow approved calling scripts and conversation guidelines while keeping interactions natural.
Sales & Lead Nurturing
- Lead Generation: Qualify potential prospects and create a healthy pipeline for the sales team.
- Feature Pitching: Explain the unique features and benefits of products or services clearly.
- Target Achievement: Consistently meet or exceed daily, weekly, and monthly performance targets.
- Follow-ups: Conduct timely follow-up calls with warm leads to encourage purchases or enrollment.
Data & Service Operations
- CRM Management: Accurately log call outcomes, customer feedback, and follow-up schedules in the CRM database.
- Issue Escalation: Route complex complaints or technical issues to the appropriate departments.
- Product Knowledge: Regularly update knowledge regarding company products, pricing, and active promotions.
Job Requirements & Qualifications
Education & Experience
- Minimum Education: High school diploma or equivalent (Class 12 pass); a bachelor’s degree is a plus.
- Work Experience: Prior experience as a telecaller, customer support representative, or telemarketer is highly preferred. Freshers with exceptional communication skills are welcome to apply.
Skills & Competencies
- Communication: Superb verbal fluency and active listening skills in [Specify Required Languages, e.g., English, Hindi].
- Tech Literacy: Basic computer knowledge, data entry skills, and familiarity with CRM software or dialers.
- Resilience: A positive attitude with the ability to handle customer rejections and work well under target pressure.
- Interpersonal: Excellent relationship-building skills and the ability to persuade prospects smoothly.
Employment Details
- Job Type: Full-Time / Part-Time
- Work Location: On-site
- Shift Timings: [Insert Timings, e.g., 9:30 AM to 7:00 PM]
- Compensation: [Insert Base Salary] + attractive performance-based incentives.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
