Business Planning: Allocation of Targets by individual SM/RO/RM; Identifying possible challenges and suggesting solutions; Planning for Manpower and other resources required in the defined area; Ensure monthly volume delivery as per defined budgets.
Maintain Business Parameters: Business – Ensure timely completion of pending OTC/PDD and cheques in hand cases; Collections – Ensure portfolio quality is maintained at all point of time / Support collections for early bouncing / early vintage portfolio.
Business Performance: Ensuring Monthly login and disbursements
Monitoring & Reviewing: Daily business tracking of branches on logins/ stock/ disbursal/ Legal/ Technical; Measure productivity and initiate corrective action; Responsible for quality of business portfolio, work with risk/credit teams; Self-sourcing (whenever required) to achieve branch targets.
Business Expansion & Growth: Adding SPOC’s to existing locations, hiring resident Business Developer (BD).
Productivity & Cost Management: Maintaining and overseeing all branch procedures and processes; Monitor leads for quality sourcing and ensure quick conversion.
Business Channels & Onboarding: Identification and onboarding of performing DSA; Maintaining good relationships with Retail customers, builders, associations to generate business.
Channel Management & Market Mapping: Assisting supervisor in market mapping and providing competitors information on business.
TATs & Customer Service: Create a culture of strong connect with customers; Manage customer service issues; Liaison with supervisor for resolutions.
Building Team Connect: Building team for front line executive as per manpower budget; Supporting team in achieving Business Targets; Customer PD/Visits; Supporting front line in distribution and sourcing channels – DST, Connector/Green Channel, DSA.
Knowledge of Key Policies & Compliance: Be knowledgeable of credit, compliance, HR policies and drive effective implementation; Complete management assigned projects; Ensure 100% integrity
People & Learning: Capability of building team; Training & development through huddles; Performance evaluation of Field staff; Develop individual learning plans; Team interaction to forecast attrition/issues; Regular training on Sales, Credit, KYC, AML, Mis-selling, Customer protection principles.
