Ensure smooth running of all automated production processes and the general well-being of main services.
Respond to alerts, incidents, and service requests in a timely manner, troubleshooting technical issues and providing resolution or escalation as needed
Coordinate with third-party vendors and support providers to resolve issues and escalate complex technical problems when necessary.
Coordinating and maintaining day-to-day batch processing and file transmission schedules to ensure standards, schedules, and service levels are maintained.
Maintain documentation of production processes, configurations, and troubleshooting procedures to ensure accurate and efficient support.
The role will cover a 1700-0100 GMT
