Role description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Job Description
This role bridges software support and reliability engineering, focusing on system stability, scalability, and operational excellence across global environments.
You will work closely with R&D, DevOps, and Field teams to ensure production systems are reliable, observable, and continuously improving.
Key Responsibilities
- Act as a Tier3 support, handling complex production issues and driving end‑to‑end resolution
- Troubleshoot software systems, and infrastructure layers (applications, containers, Kubernetes, cloud)
- Perform root cause analysis (RCA) and implement preventive reliability improvements
- Support improvement of system observability using logs, metrics, and monitoring tools
- Drive automation of operational workflows, troubleshooting, and support activities
- Partner with R&D and DevOps teams to improve design for reliability and supportability
- Support new product introduction (NPI) by validating platform readiness and operational stability
- Develop tools, documentation, and best practices to improve support efficiency and reduce escalations
Required Qualifications
- 5+ years of experience in software support, DevOps, or SRE roles
- Strong troubleshooting experience in complex distributed systems
- Practical troubleshooting experience using agentic AI systems.
- Hands-on experience with Linux environments
- Experience with CI/CD systems and DevOps tools
- Practical experience with containers and orchestration (Docker, Kubernetes)
- Experience with monitoring, logging, and system diagnostics tools
- (e.g., Prometheus, Grafana, ELK)
- Experience with automation/scripting (Python, Bash)
- Strong communication and cross-team collaboration skills
- Fluent in English
Advantage
- Experience with cloud platforms (Azure or similar)
- Familiarity with Infrastructure-as-Code tools (Terraform, Helm, etc.)
- Background in software development or backend systems
- Experience in supporting global, production-critical environments
Additional Information
- Location: Bangalore / India
- Travel: 25%
- Global collaboration across R&D, DevOps, and customer-facing teams
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
devops,devops tools,devops support,site reliability engineering,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
