Job Summary:
The Sales Executive is responsible for assisting customers in selecting optical products, driving sales, and delivering an excellent in-store experience. The role requires strong communication skills, product knowledge, and a customer-focused approach to achieve sales targets and ensure satisfaction.
Key Responsibilities:
1. Customer Service & Sales
-
Assist customers in selecting frames, lenses, and accessories based on needs and budget
-
Explain lens options, coatings, and ongoing offers clearly
-
Provide personalized recommendations, including frame selection using Visufit 1000
-
Ensure a professional and positive customer experience
2. Sales & Target Achievement
-
Achieve individual and store sales targets
-
Upsell and cross-sell products to maximize revenue
-
Stay updated on optical products and trends
3. Store Operations
-
Handle billing, order processing, and job card entries
-
Maintain product displays and store cleanliness
-
Support inventory checks and report discrepancies
4. Customer Follow-up & After-Sales Service
-
Follow up on orders, deliveries, and pending purchases
-
Handle customer queries, repairs, and warranty support
-
Maintain customer database for future engagement
5. Optical Dispensing
-
Verify prescriptions and ensure accurate fitting
-
Conduct quality checks before delivery
-
Guide customers on eyewear usage and care
6. Administrative Tasks
-
Maintain sales records and CRM updates (Zoho CRM)
-
Update attendance/leave records in HRMS (Keka)
-
Support store operations as required
