Telecaller – Job Description
A Telecaller is responsible for contacting prospective students, explaining the institute’s courses and offers, handling enquiries, and converting leads into admissions.
Key Responsibilities:
- Make outbound calls to prospective students and parents.
- Respond to incoming calls and course enquiries.
- Explain courses, fees, duration, career opportunities, and placement support.
- Understand students’ career interests and recommend suitable courses.
- Follow up regularly with interested leads.
- Schedule counselling sessions and campus visits.
- Maintain accurate records of calls, enquiries, and follow-ups.
- Convert qualified leads into student admissions.
- Achieve daily/monthly calling and admission targets.
- Coordinate with the admission counsellor and training team.
- Provide professional and courteous communication with students and parents.
Required Skills:
- Good communication and convincing skills.
- Basic knowledge of computer courses and career opportunities.
- Tamil and English communication skills preferred.
- Positive attitude and confidence over the phone.
- Good follow-up and customer-handling skills.
- Previous telecalling/admission counselling experience is an advantage.
Job Type: Full-time
Department: Admissions / Student Counselling
Main Goal: Generate enquiries, follow up with students, and convert leads into admissions.
Pay: From ₹15,000.00 per month
Work Location: In person
