To enable the efficient, accurate, and timely execution of sales activities and in some cases near link with logistics, and financial operations across EMEA & APAC regions by providing high-quality administrative support, ensuring process consistency, and enhancing cross-functional collaboration that drives commercial performance and customer satisfaction.
Process Execution and Optimization :
CSS should heavily involved in executing key Commercial Processes such as,
- Activities
- Order Offer Creation: Generating accurate quotes, proposals, and contracts for clients.
- Support EMEA & APAC with Manual offer and order creation
- Validation of internet offers and orders
- Upload offers, orders or invoices on the customer’s portal
- Maintain and update sales record in CRM
- Support Sales Reporting, metrics dashboards and pipeline tracking.
- Analyze and follow up on support activities as per decided KPI .
- Order Processing:
Ensuring that orders are entered correctly to ensure customer
satisfaction after the receipt.
Maintaining accurate customer records, sales data, and other
commercial information in CRM or ERP systems.
While some administrative tasks are involved, these are usually more complex or process-driven than basic clerical duties (e.g., managing customer accounts, handling specific documentation for commercial deals).
- Support any new activities that have a near link with a (new) commercial process.
Problem Solving and Troubleshooting:
- Activities
- CSS acts as a key point of contact for internal teams (sales, logistics, finance) for addressing inquiries and resolving issues related to commercial ad-hoc tasks, workflows, orders offers or data related projects.
- This often requires a deeper understanding of the product/service, commercial policies, and inter-departmental workflows to effectively diagnose and resolve problems.
- Result Area 3
Cross functional collaboration with various departments.
- Activities
- A significant part of their role involves liaising with various departments/Teams ( like sales, finance, logistics etc.) to ensure commercial projects/tasks are fulfilled, issues/queries / questions are resolved, and information flows seamlessly.
- CSS bridges gaps between different functions to ensure a cohesive commercial experience.
- Result Area 4
Information and Data provision
- Activities
- They provide vital information and data to the stakeholders ( i.e. functional teams, management, and other departments) to aid decision-making and performance monitoring. This can include any support like reports, dashboards, process information or customer details etc..
- Result Area 5
Customer Relationship Support
- Activities
- While not always a direct customer-facing sales role, they often contribute to
customer satisfaction by ensuring accurate and timely processing of requests,
resolving issues, and providing necessary information
- Expecting CSS to act with a customer centric approach.
- Result Area 6
Process Improvement
- Activities
- Due to the hands-on involvement in commercial workflows, CSS should often
identify inefficiencies or bottlenecks and may suggest improvements to streamline processes and enhance overall commercial operations.
- Make suggestions or proposals when it comes to process improvements with the focus on revenue uplift or efficiency improvement.
KNOWLEDGE and EXPERIENCE
- Desired education level: Bachelor or equivalent by experience
- Number of years in the field: 3-5 years in administrative tasks
Knowledge
Standard computer skills (MS Office)
Skills
- Languages : Speaking & Writing
- English : MUST BE GOOD
- Customer-oriented thinking and acting
- Sense of initiative and responsibility
- Positive approach toward learning and growing..
- To be able to work with set objectives
- Logical thinking
- Passionate
- Persistent
- Assertive
