Position Title: Telecaller
Department: Admissions & Customer Support
Location: Kollam, Kerala (New Branch)
Reporting To: Branch Manager / Admissions Coordinator
Employment Type: Full-time
Job Summary
We are seeking a confident and customer-focused Telecaller to join our new branch in Kollam. The ideal candidate will be responsible for contacting prospective students, providing course information, following up on inquiries, and supporting the admission process. Candidates with Gulf experience will be given high preference.
Key ResponsibilitiesOutbound Calling
- Make outbound calls to prospective students and parents from provided databases
- Introduce REWAQ International Institute courses, programs, and benefits
- Explain course details, duration, fees, schedules, and career opportunities
- Identify customer needs and suggest suitable courses
- Follow up with potential leads regularly to convert into admissions
Inbound Call Handling
- Answer incoming calls promptly and professionally
- Respond to inquiries about courses, admission process, fee structure, and institute location
- Transfer calls to the appropriate department or trainer when necessary
- Take messages and ensure they are delivered to the right person
Lead Management
- Maintain accurate records of calls made and received
- Update lead status in the CRM system or Excel sheet
- Track follow-up schedules and ensure no lead is missed
- Share daily, weekly, and monthly call reports with the manager
Admission Support
- Guide students through the admission process step by step
- Schedule campus visits, demo classes, or counseling sessions
- Coordinate with administrative staff for student registration
- Send follow-up emails, messages, or WhatsApp communications
Customer Relationship Management
- Build and maintain positive relationships with prospective students
- Address objections and concerns with patience and professionalism
- Collect feedback from callers and share with management for improvement
- Maintain a polite, helpful, and enthusiastic tone at all times
Data Management
- Keep student inquiry databases organized and up to date
- Ensure confidentiality of caller information and contact details
- Assist in preparing call performance reports
Qualifications and RequirementsCategoryRequirementEducational QualificationPlus Two (Higher Secondary) or Graduate in any disciplineTotal Telecalling ExperienceMinimum 6 months to 1 yearLanguage ProficiencyFluent in English, Malayalam, and Hindi (preferred)Computer SkillsBasic knowledge of MS Excel, email, and WhatsApp BusinessAdditional Skills (added advantage)Experience in educational counseling or CRM softwareGulf ExperienceWill get high preferenceRequired Skills and Competencies
- Excellent verbal communication and active listening skills
- Clear and pleasant phone voice with professional etiquette
- Ability to explain course information simply and persuasively
- Strong persuasion and negotiation skills
- Patience and ability to handle rejection positively
- Goal-oriented with a focus on achieving admission targets
- Basic computer skills for data entry and report preparation
- Ability to work independently and meet daily call quotas
- Time management and organizational skills
Key Performance Indicators (KPIs)
- Number of outbound calls made per day (minimum target)
- Lead conversion rate (inquiries to admissions)
- Follow-up completion rate
- Inbound call response time and quality
- Accuracy of lead data entry and reporting
- Student feedback and satisfaction ratings
Work Schedule
- Full-time position
- Six-day work week with one weekly off
- Timings to be discussed during interview
Why Join REWAQ?
- Competitive salary based on experience and qualifications
- Performance-based incentives on admission targets
- Career growth opportunities within a growing organization
- Friendly and supportive work environment
- Opportunity to be part of a new branch launch in Kollam
- Preference and respect for Gulf-returned professionals
How to Apply
Send your CV to: [email protected]
Pay: ₹15,000.00 - ₹25,000.00 per month
Experience:
- Training & development: 3 years (Preferred)
Work Location: In person
