Roles and Responsibilities
· Develop and maintain strong relationships with existing clients.
· Serve as the primary point of contact for client inquiries, concerns, and requests.
· Understand client needs and provide tailored solutions to meet their business objectives.
· Ensure timely delivery of products, services, and project milestones.
· Monitor client satisfaction and proactively address issues to enhance the customer experience.
· Conduct regular client meetings, reviews, and follow-ups.
· Identify opportunities for upselling and cross-selling products or services.
· Collaborate with sales, operations, and support teams to ensure seamless service delivery.
· Prepare client reports, presentations, and performance updates.
· Maintain accurate records of client interactions, contracts, and communications in the CRM system.
· Support contract renewals and negotiate terms where applicable.
· Stay informed about industry trends, market developments, and competitor activities.
Work Location: In person
