We are looking for enthusiastic and customer-focused Hindi & Punjabi Call Center Executives to join our team. The selected candidates will be responsible for handling customer calls, resolving queries, providing information, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and/or outbound calls in Hindi and Punjabi.
- Respond to customer queries professionally and courteously.
- Provide accurate information about products, services, or processes.
- Resolve customer complaints and issues effectively.
- Maintain proper records of customer interactions.
- Follow call center processes, scripts, and quality standards.
- Achieve assigned performance and productivity targets.
- Escalate complex issues to the concerned department or supervisor.
- Maintain a professional and positive attitude while communicating with customers.
Required Skills
- Excellent verbal communication skills in Hindi and Punjabi.
- Basic understanding of English is an advantage.
- Good listening and customer-handling skills.
- Basic computer knowledge.
- Ability to work in a target-oriented environment.
- Positive attitude and willingness to learn.
- Good problem-solving skills
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
