About the Role
We are looking for a proactive, customer-focused and highly organised individual to manage our
customer support function. Applicants should be fluent in English and able to speak Hindi.
This role involves interacting with customers, resolving issues efficiently and supporting day-to-day
business operations whenever required.
This is a full-time, in-person role based in Bangalore.
Key Responsibilities
- Handle customer support across calls, WhatsApp, email and social media.
- Resolve customer queries related to orders, deliveries, products, returns, replacements and refunds.
- Coordinate with eShopbox, logistics partners and internal teams to ensure timely issue resolution and order fulfilment.
- Track delayed shipments, failed deliveries and return shipments, and proactively update customers.
- Maintain customer support trackers, CRM records and customer follow-ups.
- Handle COD confirmations, order modifications and customer communication.
- Collect customer feedback and escalate recurring issues.
- Support basic day-to-day operational activities including Porter bookings, shipment coordination, stock entries, operational trackers and basic reconciliations whenever required.
- Assist with basic day-to-day finance administration including maintaining payment trackers, invoice records, documentation and other administrative entries.
- Assist with basic sales follow-ups and ad-hoc operational responsibilities whenever required.
Skills & Expectations
- Fluent in English and able to speak Hindi. Knowledge of Kannada is a plus.
- Excellent verbal and written communication skills.
- Customer-first mindset with strong problem-solving abilities.
- Comfortable using AI tools such as ChatGPT to improve productivity, research and documentation.
- Comfortable learning and using CRM software for customer management and follow-ups.
- Highly organised with excellent attention to detail.
- Proficient in Microsoft Excel and Google Sheets.
- Able to multitask and work independently in a fast-paced startup environment.
- Resourceful, proactive and willing to take ownership.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
