Job Title: Sales Team Leader – BPO
Department: Sales / Call Center Operations
Location: Hyderabad
Reporting To: Sales Manager / Operations Manager
Job Summary:
We are seeking a motivated and experienced Sales Team Leader for our BPO sales process. The candidate will be responsible for supervising a team of sales agents, driving performance, ensuring quality standards, and achieving revenue targets. The ideal candidate should have hands-on experience in outbound/inbound sales, strong leadership skills, and the ability to manage team performance in a dynamic environment.
Key Responsibilities:
- Lead and manage a team of tele-sales executives to meet and exceed daily, weekly, and monthly sales targets.
- Motivate, coach, and support team members to improve sales performance and conversion rates.
- Monitor call quality, sales pitches, and adherence to scripts and compliance standards.
- Handle escalations and provide solutions to customer queries effectively.
- Prepare and analyze daily/weekly performance reports and share insights with management.
- Conduct regular team meetings and performance reviews to maintain engagement and accountability.
- Identify training needs and organize sessions to enhance product knowledge and sales techniques.
- Ensure the team follows process guidelines and maintains customer satisfaction standards.
- Coordinate with quality, HR, and operations teams for smooth process execution.
Requirements:
- Graduate in any discipline.
- Minimum 3–4 years of experience in BPO sales (voice process), with at least 2 year in a team leader or supervisory role.
- Proven track record in achieving and exceeding sales targets.
- Excellent communication, leadership, and interpersonal skills.
- Strong analytical and reporting abilities.
- Proficiency in MS Excel and CRM tools.
- Flexible to work in rotational shifts if required.
Key Skills:
- Team Management & Motivation
- Sales Target Achievement
- Call Quality Monitoring
- Coaching & Training
- Performance Reporting
- Problem Solving & Escalation Handling
- Customer Relationship Management
Interested candidates can apply at whatsapp 9773743345
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
