Job Description – L2 VDI Engineer (Citrix / AWS VDI)
Role Overview
The L2 VDI Engineer is responsible for supporting, troubleshooting, and maintaining Virtual Desktop Infrastructure (VDI) environments, primarily Citrix (CVAD / DaaS) and evolving toward AWS VDI solutions (WorkSpaces/AppStream 2.0).
This role focuses on incident resolution, performance optimization, session management, and platform stability, ensuring a seamless end-user experience across virtual desktops and applications.
Key Responsibilities
VDI Platform Support (Citrix & AWS)
Incident Troubleshooting & Resolution
Session & Performance Management
VDI Image & Application Support
Access & Connectivity Management
Patch & Maintenance Support
Monitoring & Alert Handling
Collaboration & Escalation
Documentation & Knowledge Management
Required Skills & Qualifications
Technical Skills (Core)
VDI & Cloud Exposure
Troubleshooting Skills
Process Knowledge
Soft Skills
Experience & Education
