Job Summary
We are looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. In this role, you will assist customers through chat, email, text, and other written communication channels while delivering exceptional customer service. This is an excellent opportunity for freshers and candidates with customer support experience to build a rewarding career in the customer service industry.
Key Responsibilities
- Handle customer queries through chat, email, and other non-voice communication channels.
- Resolve customer concerns accurately and professionally.
- Provide product and service-related information to customers.
- Ensure timely resolution of customer issues while maintaining service quality.
- Deliver an excellent customer experience through effective written communication.
- Follow company processes and quality standards.
Required Skills
- Excellent written English communication skills.
- Strong grammar, spelling, and typing accuracy.
- Basic computer knowledge and MS Office proficiency.
- Good problem-solving and customer-handling skills.
- Ability to multitask in a fast-paced environment.
- Willingness to work in rotational shifts, including weekends and night shifts.
Eligibility Criteria
- Minimum qualification: High School Diploma or equivalent.
- Freshers are welcome to apply.
- Up to 1 year of experience in Customer Service, Chat Support, Email Support, or BPO is preferred.
Perks & Benefits
- Provident Fund (PF)
- Health Insurance
- Shift Allowance
- One-Way Cab Facility (Night Shift Only)
- Career Growth Opportunities
- Professional Work Environment
Apply If You
- Have excellent written English communication skills.
- Enjoy helping customers and solving problems.
- Are comfortable working in rotational shifts.
- Are willing to relocate to Ahmedabad.
- Are looking to build a long-term career in customer service.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is your current/last CTC?
- What is your expected CTC?
- What will be your notice period?
- Are you comfortable working in rotational shifts, including night shifts?
- Are you willing to relocate to Ahmedabad, Gujarat?
- Do you have experience handling customer queries through chat or email?
Work Location: In person
