Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
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Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
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Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
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Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
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Handle guest complaints, service recovery and operational issues promptly and professionally.
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Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
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Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
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Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
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Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
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Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
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Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
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Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
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Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
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Ensure adherence to fire, health, safety and security standards throughout the hotel.
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Follow up on guest feedback and ensure corrective actions are implemented.
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Assist in training, coaching and motivating team members to maintain high service standards.
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Support management in implementing operational improvements and maintaining cost-conscious practices.
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Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
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Prepare and maintain relevant shift reports and operational records.
