Job Title: Sr. Executive – Team, Operations & Customer Success
Reports To: Management / Director
About the Role:
We're looking for a dynamic Sr. Executive to be the connecting link across people, teams, and customers. This is a multi-functional role spanning HR, internal operations, customer success, branding, and management coordination — ideal for someone who wants to make a real impact and grow with a company.
Key Responsibilities:
People & Employee Engagement
- Support recruitment & onboarding activities
- Drive employee engagement initiatives
- Maintain HR processes and records
- Assist with performance reviews and culture-building activities
Internal Operations & Coordination
- Track tasks and follow-ups across teams
- Maintain SOPs, processes, and checklists
- Prepare MIS reports and status updates
- Identify process gaps and drive improvements
Customer Success
- Manage post-project client engagement
- Collect and act on client feedback and satisfaction inputs
- Track client concerns and commitments
- Coordinate AMC renewals and relationship management
Branding & Marketing Coordination
- Plan and manage the monthly branding/content calendar
- Coordinate with design and marketing teams
- Prepare company profiles, case studies, and presentations
Social Media & Digital Presence
- Plan and schedule social media content
- Publish and coordinate content across platforms
- Track engagement and performance metrics
- Stay updated on industry trends and opportunities
Management Coordination
- Maintain a management action tracker
- Follow up on key decisions
- Prepare agendas and meeting/action summaries
- Highlight delays and gaps to leadership
What We're Looking For:
- 1–3 years of relevant experience (HR, operations, or customer success background preferred)
- Strong ownership mindset with the ability to follow through and get things done
- Excellent communication and coordination skills
- Comfortable managing multiple functions simultaneously
- Positive, people-first attitude
How to Apply:
Send your resume to [email protected]
Work Location: In person
