To train and mentor students in the IT Customer Care Executive domain, equipping them with the technical and communication skills required to deliver quality customer service in IT and IT-enabled service (ITES) environments. The trainer will focus on developing learners’ ability to handle customer queries, provide basic technical support, and maintain service standards as per industry practices.
Roles & Responsibilities
- Conduct theoretical and practical sessions as per the approved ACLP / training curriculum for the IT Customer Care Executive job role.
- Prepare lesson plans, presentations, and practical assignments aligned with industry requirements.
- Demonstrate effective use of CRM tools, call-handling processes, and IT troubleshooting techniques during sessions.
- Ensure trainees gain hands-on exposure to real-life scenarios in customer care and IT service management.
- Conduct regular assessments to evaluate trainee understanding and skill progression.
- Maintain detailed records of attendance, performance, and feedback of each trainee.
- Provide individual mentoring and handholding to help trainees achieve certification readiness.
- Track placement readiness and coordinate with placement teams for student support.
- Coordinate with the Center Coordinator and project team for smooth training operations.
- Participate in mobilization activities, community outreach, and counseling sessions for prospective trainees.
- Support in preparing training-related reports, documentation, and progress updates as required by the project.
- Ensure the training environment, tools, and systems are maintained for effective learning delivery.
Required Skills and Qualification
- Graduate in any discipline (preferably in Computer Science / IT / Electronics / Communication / BCA / B.Sc. IT).
- Preferred Certification: IT Helpdesk / Customer Support / NSQF Level 4 or equivalent certification in ITES domain.
- Minimum 2 years of teaching/training experience and 2 years of industry experience in customer support, IT helpdesk, or ITES environment.
- Good understanding of computer systems, networking basics, CRM tools, and helpdesk ticketing systems.
- Excellent communication, listening, and interpersonal skills.
- Fluency in English and local language.
- Ability to motivate and guide trainees with patience and empathy.
- Strong presentation, documentation, and classroom management skills.
- Working knowledge of MS Office, email handling, internet troubleshooting, and basic hardware/software support.
- Prior teaching/training experience with students (ITI/Polytechnic/Skill Center) preferred.
Core Competencies
- Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources to provide training
- Capacity building and training skills
- Fluency in English (both oral and written)
- Excellent Communication, Interpersonal skills & facilitation skills
- Strong computer skills (Microsoft Word, Excel and PowerPoint)
- Must be familiar with local language
How to Apply?
Interested candidates can submit their resume by clicking below the APPLY tab with a copy of their recent photograph, current drawn salary, expected salary and notice period. You can also mail your resume along with additional details at [email protected].
Job Types: Full-time, Permanent
Pay: ₹18,500.00 - ₹28,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
