Job Description * strong communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Basic understanding of the Software Development
- Proficiency in Microsoft Office and project management tools such as Jira, Trello, or similar platforms.
- Strong organizational and documentation skills.
- Ability to work collaboratively in a team environment.
- Receive, review, categorize, and prioritize client tickets based on urgency and business impact.
- Communicate with clients to understand their requirements and convert
- Maintain detailed records of issues, discussions, solutions, and updates in ticketing systems.
Key Responsibility * Communicate with clients to understand and document business requirements.
- Coordinate between clients and the software development team to ensure clear and timely communication.
- Prepare and maintain Business Requirement Documents, Functional Requirement Documents , user stories, and meeting minutes.
- Assist in project planning, task tracking, and status reporting.
- Monitor project progress and provide regular updates to clients and stakeholders.
Work Location: In person
