Job Title: Officer, Dispatch, Aggregate
Introduction:
The Dispatch Officer is responsible for planning, coordinating, and monitoring all dispatch activities to ensure timely, accurate, and cost-effective delivery of materials, spare parts, equipment, and finished goods to customers and project sites. The role ensures compliance with company procedures, safety standards, transportation regulations, and customer requirements.
What you’ll do:
Dispatch Planning & Coordination
Coordinate daily dispatch activities according to customer schedules and delivery priorities.
Ensure timely preparation of dispatch documentation and shipment schedules.
Monitor dispatch readiness and coordinate with warehouse, production, procurement, and transport teams.
Plan vehicle loading to maximize transportation efficiency and safety.
Documentation & Compliance
Prepare and verify delivery challans, invoices, e-way bills, packing lists, transport documents, and export documentation (where applicable).
Ensure compliance with statutory, customs, and transportation regulations.
Maintain accurate dispatch records and shipment tracking reports.
Inventory & Warehouse Coordination
Verify material availability before shipment.
Coordinate picking, packing, labeling, and staging of materials.
Ensure FIFO/FEFO principles are followed where applicable.
Support inventory accuracy and cycle count activities.
Logistics Management
Liaise with transporters, freight forwarders, and courier partners.
Track shipments and provide delivery status updates.
Resolve transportation delays, shortages, and delivery discrepancies.
Optimize freight utilization and logistics costs.
Customer Support
Coordinate with customer service and sales teams regarding dispatch schedules.
Provide shipment information and proof of delivery to customers.
Handle customer queries related to deliveries and dispatch documentation.
Safety & Quality
Ensure safe loading and unloading practices.
Follow Metso safety standards, warehouse procedures, and quality requirements.
Report incidents, damages, and non-conformities promptly.
Participate in continuous improvement initiatives.
Key Performance Indicators (KPIs)
On-Time Dispatch Rate (%)
Dispatch Accuracy (%)
Transportation Cost Efficiency
Customer Delivery Performance
Documentation Accuracy
Transit Damage Incidents
Inventory Accuracy
Who you are:
Bachelor's Degree / Diploma in Logistics, Supply Chain Management, Warehouse Management, Commerce, or related field.
Certification in Logistics or Warehousing is an advantage.
Experience
3-6 years of experience in warehouse, logistics, dispatch, or supply chain operations.
Experience in manufacturing, mining equipment, heavy engineering, or industrial products preferred.
Experience working with ERP systems such as SAP S/4HANA.
Technical Skills
SAP (MM, WM/EWM preferred)
Microsoft Excel and MS Office
Inventory Management
Transportation Management
Shipping Documentation
Warehouse Operations
Behavioral Competencies
Strong planning and organizational skills
Attention to detail
Problem-solving ability
Customer focus
Effective communication skills
Teamwork and collaboration
Ability to work under pressure and meet deadlines
What's in it for you:
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, meal benefits and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid Working Possibilities -While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work culture.
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
