Job Description
Position: Receptionist & Telecalling Executive
Company: Classico India Pvt. Ltd.
Experience: 0-1 Years
Qualification: Graduate (Any Stream)
Salary: Up to ₹15,000 to 20,000 per month
Working Hours: 9:00 AM – 7:00 PM
About the Company
Classico India Pvt. Ltd., established in the year 2000, is a professionally managed manufacturing and trading organization and the company behind the trusted Classico Mattresses brand. With over two decades of industry experience, the company is engaged in the complete business cycle, including raw material procurement, manufacturing, work-in-progress (WIP) monitoring, inventory management, packaging, loading, dispatch, and timely delivery of finished goods. Operating under the Classico brand, the company manufactures and supplies a wide range of mattresses and sleep solutions while maintaining the highest standards of quality, operational excellence, innovation, and customer satisfaction. Through its commitment to continuous improvement and reliable service, Classico India Pvt. Ltd. has established itself as a trusted and reliable name in the bedding and comfort products industry.
Job Summary
We are looking for a smart, organized, and customer-focused Receptionist & Telecalling Executive to join our team. The ideal candidate will be responsible for managing front desk operations, handling customer calls, assisting with enquiries, maintaining records, and providing administrative support. Candidates should have excellent communication skills, basic computer knowledge, and a professional attitude.
Key Responsibilities
- Contact customers after product delivery to collect feedback on their purchase and service experience.
- Build positive customer relationships through professional and courteous communication.
- Record customer feedback accurately in Excel or CRM software.
- Handle basic customer inquiries and provide appropriate assistance.
- Identify customer concerns and escalate complaints to the relevant department promptly.
- Prepare daily and weekly customer feedback reports.
- Maintain accurate customer records and follow-up details.
- Contribute ideas to improve customer satisfaction and service quality.
Required Skills & Qualifications
- Welcome visitors and manage front desk operations professionally.
- Answer incoming calls and make outbound calls for customer enquiries and feedback.
- Handle walk-in enquiries and assist with admissions.
- Respond to customer queries politely and provide accurate information.
- Maintain student/customer records, documentation, and MIS.
- Update data in MS Excel, MS Office, or CRM software.
- Coordinate with internal teams to ensure smooth day-to-day operations.
- Schedule appointments and maintain proper office records.
- Prepare daily call reports and administrative reports.
- Ensure a positive customer experience through professional communication
Preferred Candidate
- Graduate in any stream.
- Good communication skills in English
- Basic knowledge of MS Office (Word, Excel) and computer operations.
- Strong customer service and interpersonal skills.
- Good data entry and documentation abilities.
- Confident, presentable, and professional personality.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with strong problem-solving skills.
How to Apply: Interested candidates, please send your resume to [email protected] or contact us at +91-70875-87918.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
