Key Responsibilities
- Manage and update customer records in the CRM system.
- Handle customer inquiries through calls, emails, WhatsApp, and other communication channels.
- Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
- Execute customer engagement, retention, and reactivation campaigns.
- Coordinate with the sales, operations, and marketing teams to ensure a seamless customer experience.
- Track customer interactions and maintain accurate documentation.
- Generate CRM reports and analyze customer data to identify trends and opportunities.
- Follow up on leads, appointments, and pending customer requests.
- Ensure timely resolution of customer complaints and escalations.
- Support promotional campaigns and customer feedback initiatives.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in CRM, customer service, or client relationship management.
- Proficiency in MS Excel and CRM software.
- Strong verbal and written communication skills.
- Good organizational and time management skills.
- Customer-centric approach with problem-solving ability.
Preferred Skills
- Experience in the fashion, apparel, or retail industry.
- Knowledge of customer lifecycle management and retention strategies.
- Familiarity with WhatsApp Business, email marketing tools, and CRM platforms.
Key Competencies
- Customer Relationship Management
- Communication & Interpersonal Skills
- Data Management
- Problem Solving
- Team Collaboration
- Attention to Detail
- Time Management
Pay: ₹22,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
