IT Desktop Support Engineer (L2)
Location: Mumbai / Pune / Lucknow
Experience: 3–5 Years
Qualification: Bachelor's Degree in Computer Science, IT, or related field
Department: Digital Transformation
About the Role
We are looking for a skilled and customer-focused IT Desktop Support Engineer (L2) to provide end-user support and maintain enterprise IT infrastructure. The ideal candidate should have strong hands-on experience in desktop support, networking, Microsoft 365, Active Directory, Windows Server, and IT asset management.
Key Responsibilities
- Provide L1 support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows OS, hardware, software, and application issues.
- Configure and support LAN, WAN, VPN, routers, switches, and firewalls.
- Administer Windows Server, Linux Server, Active Directory, GPOs, and file/print servers.
- Support Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and Azure AD (Entra ID).
- Manage endpoint devices using Microsoft Intune/MDM.
- Monitor antivirus, endpoint security, and basic cybersecurity incidents.
- Perform backup, restore, and disaster recovery support.
- Maintain IT asset inventory, warranties, and vendor coordination.
- Support Wi-Fi, biometric devices, CCTV, conference room equipment, and audio/video systems.
- Document incidents, update support logs, and follow escalation procedures.
Required Technical Skills
- Windows 10/11 & Windows Server
- Active Directory & Group Policy
- Microsoft 365 Administration
- Outlook, Teams & SharePoint Support
- Azure AD / Entra ID
- Microsoft Intune (MDM)
- Networking (LAN, WAN, VPN)
- Routers, Switches & Firewalls
- Desktop & Laptop Troubleshooting
- Hardware & Software Installation
- Antivirus / Endpoint Security
- Backup & Disaster Recovery
- IT Asset Management
- Printer & Peripheral Support
Preferred Candidate Profile
- 3–5 years of experience in IT Infrastructure or Desktop Support.
- Excellent troubleshooting and analytical skills.
- Good verbal and written communication.
- Customer-focused with a positive attitude.
- Ability to work under pressure and prioritize tasks.
- Team player with strong documentation skills.
Interested candidate can share CV on [email protected]
Work Location: In person
