Job Summary
We are seeking a dynamic and experienced Head of Hospitality Division to lead and oversee the overall operations, growth, profitability, and strategic development of our hospitality business portfolio, including resorts, hotels, restaurants, cafés, and other hospitality ventures. The ideal candidate should possess strong leadership capabilities, commercial acumen, and extensive experience managing multi-unit hospitality operations while ensuring exceptional guest experiences, operational excellence, and sustained business growth.
Key ResponsibilitiesStrategic Leadership
- Develop and execute the overall business strategy for the hospitality division.
- Drive revenue growth, profitability, and operational excellence across all hospitality properties.
- Identify expansion opportunities, new business ventures, and market development initiatives.
- Establish long-term operational and financial goals aligned with organizational objectives.
Multi-Property Operations Management
- Oversee the operations of multiple resorts, hotels, restaurants, cafés, and hospitality outlets.
- Ensure consistent service standards, guest satisfaction, and brand compliance across all locations.
- Monitor operational performance and implement corrective actions where required.
- Standardize operating procedures and best practices across all properties.
Financial Management
- Manage divisional budgets, revenue targets, profitability, and cost control measures.
- Analyze financial reports, occupancy trends, food and beverage performance, and operational metrics.
- Drive initiatives to improve revenue generation and optimize operational expenses.
- Ensure achievement of financial KPIs and business objectives.
Guest Experience & Service Excellence
- Champion a culture of exceptional customer service and hospitality.
- Monitor guest feedback, reviews, and satisfaction scores to drive continuous improvement.
- Ensure delivery of high-quality guest experiences across all properties and outlets.
Business Development & Growth
- Develop strategies to increase occupancy, footfall, and revenue across hospitality units.
- Build strategic partnerships with travel agencies, corporate clients, event organizers, and tourism stakeholders.
- Lead marketing and promotional initiatives in coordination with the sales and marketing teams.
- Evaluate opportunities for new hospitality projects and investments.
Team Leadership
- Lead, mentor, and develop property managers, resort managers, restaurant managers, and departmental heads.
- Build a high-performance culture focused on accountability, customer satisfaction, and operational excellence.
- Oversee manpower planning, succession planning, and leadership development initiatives.
Compliance & Quality Assurance
- Ensure compliance with all statutory, licensing, health, safety, and hospitality regulations.
- Maintain high standards of hygiene, safety, quality, and operational compliance.
- Conduct regular audits and performance reviews across all hospitality units.
Stakeholder Management
- Act as the primary point of contact between senior management and hospitality operations.
- Present operational and financial performance reports to the leadership team.
- Manage relationships with vendors, consultants, government authorities, and key business partners.
Key Performance Indicators (KPIs)
- Revenue Growth
- EBITDA & Profitability
- Occupancy Rates
- Average Daily Rate (ADR)
- Revenue Per Available Room (RevPAR)
- Food & Beverage Revenue Performance
- Guest Satisfaction Scores
- Employee Retention & Productivity
- Cost Optimization
- Expansion & Business Development Targets
Required Skills & Competencies
- Strong expertise in multi-property hospitality management.
- Proven experience managing resorts, hotels, restaurants, and hospitality outlets.
- Strategic planning and business development capabilities.
- Strong financial and commercial acumen.
- Leadership and team-building skills.
- Operational excellence and process improvement expertise.
- Excellent stakeholder management and negotiation skills.
- Strong analytical and decision-making abilities.
- Ability to manage large teams across multiple locations.
Preferred Candidate Profile
- 15+ years of progressive experience in the hospitality industry.
- Proven success in managing multiple resorts, hotels, restaurants, or hospitality businesses simultaneously.
- Experience in luxury, leisure, resort, or mixed hospitality operations preferred.
- Strong track record of driving profitability, operational efficiency, and customer satisfaction.
- Capable of leading large-scale hospitality operations and supporting future expansion initiatives.
Benefits:
- Food provided
- Provident Fund
Work Location: In person
