Strategy & Governance
- Own the SAM operating model, standards, and controls across the full software lifecycle (request, approve, acquire, deploy, use/meter, optimize, reclaim, retire), aligned to internal governance and cybersecurity requirements.
- Define and maintain publisher strategies and roadmaps; lead ELP (Effective License Position) creation and true‑ups for Tier‑1 publishers; prepare defensible positions for audits.
ServiceNow SAM Pro – Build & Run
- Lead platform configuration for SAM Pro: Software Models, Normalization rules, Entitlements & Contracts, Reconciliation jobs, Reclamation policies, License Workbench, dashboards, and KPIs.
- Integrate SAM Pro with discovery sources (Discovery/Service Mapping, SCCM/MECM, Tanium, JAMF, Intune, vCenter) and procurement/contract data to ensure complete and trustworthy data.
- Operationalize software request workflows, license pools, metering/harvesting, and automated reclamation to drive cost avoidance and removal of unused software.
Complex Licensing & Compliance
- Model and govern complex metrics: IBM PVU/RVU/ILMT, Oracle Processor/NUP + Options/Packs (incl. virtualization & soft‑partitioning), Microsoft Core‑based & Server/CAL, SQL Server core, Windows SA, SAP named user/engine, Adobe VIP/ETLA, Autodesk, VMware CPU/cores, Red Hat subscriptions, Salesforce & M365 service plans and usage caps.
- Translate contract terms (entitlements, rights, restrictions) into SAM Pro rules/configuration and runbooks; monitor compliance exposure and financial risk.
Optimization, FinOps & Reporting
- Drive cost optimization through reuse, rightsizing, downgrade rights, license transfers, and SaaS rationalization; partner with FinOps on cloud/SaaS spend transparency and levers
- Publish ELPs, risk registers, and savings dashboards; track KPIs/OKRs: license utilization, compliance exposure, reclaimed licenses, cost avoided, audit findings closed, data quality scores.
Stakeholder Leadership
- Coach and lead a small team of SAM Analysts/Operations Specialists; establish a high‑tempo, data‑driven service culture.
- Partner with Application Owners, Security (BISO/TVM), Procurement/Vendor Management, Finance, and Audit to align lifecycle decisions to risk and value
