Maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues
Manage the completion of leasing administration process by the retailer, provide with Occupant’s Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc.
Ensuring efficiency of mall operations through managing the opening and closing time of the mall, supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis
Managing the functioning of food court operations in terms of food and service quality, hygiene, general sanitation, etc and provide the necessary support of required facilities during the events to the Events team
Manage the functioning of the floor helpdesk and ensure that the customer complaints are attended/ resolved in the shortest possible time
Monitor adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centres
Enforce the Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
Manage the development of a comprehensive schedule for horticulture, pest control and façade cleaning across the property
Ensure that retailer queries related to CAM are addressed satisfactorily
Provide the necessary Operations information to the Finance team for preparation of monthly MIS reports and check/ verify the MIS report prepared by Finance
Ensure requisite training of the outsourced staff is conducted by the outsourcing agency
Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager – Liaison and ensure that all permissions/ licenses are in place
