Project Role : Deployment Lead
Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Deployment Lead, a typical day involves orchestrating the detailed execution of a deployment strategy that encompasses planning work schedules, managing budgets, and tracking key performance indicators. This role requires coordinating training sessions and pilot programs while ensuring that all resources are effectively allocated. The Deployment Lead works closely with various project teams to synchronize activities, manage dependencies, and maintain steady progress against the deployment timeline, ensuring a smooth and successful rollout of initiatives.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Oversee the deployment process to ensure adherence to project goals and timelines.
- Facilitate communication between stakeholders to resolve conflicts and align objectives.
- Mentor junior team members to support their professional growth and development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong knowledge of deployment methodologies and project management principles related to ServiceNow implementations.
- Experience in coordinating cross-functional teams and managing complex project interdependencies.
- Ability to analyze deployment metrics and adjust plans to optimize performance and resource utilization.
- Excellent communication skills to effectively engage with diverse teams and stakeholders.
- Capability to lead training initiatives and pilot programs to ensure successful adoption of deployed solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
