JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Soft Service Executive
Work Dynamics
What this job involves
Roles & Responsibilities:
Assist and monitor to ensure all building procedures and performance measures are maintained at all times
Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses
Ensure Regional Operations procedures are followed to ensure service standards are maintained
Seek ways to constantly reduce costs and improve operational standards
Ensure consistency of regional policies & procedures with constant updating as required
Implement, comply with and audit all internal management systems, for quality assurance
Ensure all Critical Environment (CEM) requirements are met.
Ensure all Reactive Maintenance is completed as per the agreed timeframes.
Ensure all Financial Management requirements are completed in a timely and accurate manner
Provide superior customer service
Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
Pro-actively manage Nielsen expectations ensuring that the service levels are maintained
Assist in the monthly finance reporting as required
Provide input as required into the Monthly Report to Nielsen
Active involvement in the monitoring and achieving the required Key Performance Indicators
Assist Facilities Management Team with tactical planning for the team’s goals and objectives
Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals
Monitor work order SLA adherence
Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership
Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
Sound like you? To apply you need to have:
Strong knowledge of property operations
Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.
Solid background in team management
Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
