Call Coordinator – Roles & Responsibilities
- Receive and log customer service calls.
- Create service tickets and assign them to the appropriate service engineer.
- Coordinate with customers to schedule installation or service visits.
- Track the status of all open calls until closure.
- Follow up with service engineers for timely updates.
- Keep customers informed about service schedules and progress.
- Escalate critical or delayed cases to the service manager.
- Maintain accurate records of service requests, installation reports, and call closures.
- Coordinate with the OEM, spare parts team, and logistics team when parts are required.
- Ensure service-level agreement (SLA) timelines are met.
- Collect customer acknowledgements, installation reports, and call closure documents.
- Prepare daily, weekly, and monthly service status reports for management.
For an IT hardware service organization like COMPUTER WORLD, the call coordinator acts as the central point of communication between the customer, service engineers, OEM support, and the internal operations team.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
