- Oversee and manage the day to day Credit Control operations and workflow distribution within the team
- Ensure timely and accurate processing of premium collections debt management cash allocations reconciliations and credit control activities in accordance with agreed service levels
- Monitor aged debt reports and support collection efforts to improve cash flow and reduce outstanding balances
- Review and validate transactions and reports to ensure accuracy and adherence to client requirements
- Ensure all underwriting finance and credit control records are maintained accurately within client systems
- Identify operational risks and escalate issues appropriately to management and stakeholders
- Operational Management
- Oversee and manage the day to day Credit Control operations and workflow distribution within the team
- Ensure timely and accurate processing of premium collections debt management cash allocations reconciliations and credit control activities in accordance with agreed service levels
- Monitor aged debt reports and support collection efforts to improve cash flow and reduce outstanding balances
- Review and validate transactions and reports to ensure accuracy and adherence to client requirements
- Ensure all underwriting finance and credit control records are maintained accurately within client systems
- Identify operational risks and escalate issues appropriately to management and stakeholders
- Team Leadership
- Lead motivate coach and develop the Credit Control team to achieve operational excellence and service delivery targets
- Allocate workload and manage team capacity to ensure optimal productivity and SLA achievement
- Conduct regular performance reviews coaching sessions and feedback discussions
- Support recruitment onboarding training and development of new team members
- Foster a high performance culture focused on quality customer service and continuous improvement
- Stakeholder Management
- Act as the primary escalation point for process related queries and exceptions
- Build and maintain effective relationships with internal stakeholders clients brokers underwriters and finance teams
- Participate in client calls and governance meetings as required
- Provide regular updates on team performance process issues and improvement opportunities
- Planning Organizing Communication
- Good knowledge of US Insurance Market
- Strong understanding of the re insurance industry including Property Casualty P C Insurance with knowledge of Treaty and Facultative Non Treaty business preferred
- Excellent verbal and written communication skills
- Strong stakeholder and client relationship management skills
- Proven leadership coaching and mentoring capabilities
- Excellent organizational prioritization and multitasking skills
- Ability to work under pressure and manage competing priorities
- Strong analytical decision making and problem solving abilities
- Demonstrated ability to drive continuous improvement initiatives and process excellence
- Ability to work effectively both independently and as part of a team
- Fluency in English is required
- Flexibility to work in US client time zones
- 4 6 years of experience in P C Insurance Insurance Operations Credit Control Accounts Receivable Premium Processing or related insurance finance functions
- Minimum 1 2 years of experience in a Team Lead Subject Matter Expert SME or supervisory role
- Experience working with US Insurance Market is preferred
- Strong understanding of Credit Control processes premium collection cycles broker accounting cash allocation reconciliations and debt management
- Experience working with insurance systems and workflow management tools
- Skills
- Strong knowledge of Credit Control and Insurance Operations processes
- Microsoft Office Suite Excel Word PowerPoint Outlook
- Advanced reporting and MIS preparation skills
- Excellent communication skills verbal and written
- People management and leadership skills
- Data analysis and reconciliation skills
- Strong attention to detail and quality focus
- Process improvement and project participation experience
Insurance->P&C(Property and Causality)/ L&A - CLUSTER-2,Insurance/ Market segment-P&C, L&A->Indexing,Regulatory & Compliance, underwriters, claims, Credit Control Processors,Broking Support,policy admin,Claims adjudication,Retirements,Long Term Care, Disability
