Operations Manager – Security Services
Qualification
- Graduate in any discipline (MBA preferred)
- Minimum 1–5 years of experience in security agency or facility management operations
- Knowledge of the Private Security Agencies (Regulation) Act (PSARA) is an advantage
- Computer proficiency in MS Excel, Word, and email
Experience
- Experience in managing security guards, supervisors, and field staff
- Experience handling client sites and manpower deployment
- Experience in preparing duty rosters and attendance
- Experience in handling emergencies and resolving client complaints
Skills Required
- Excellent communication skills (English, Hindi, and Assamese preferred)
- Leadership and team management
- Strong problem-solving ability
- Time management and planning
- Report writing and documentation
- Client relationship management
- Knowledge of labour laws, PF, ESI, payroll, and statutory compliance
- Ability to work under pressure and during emergencies
- Good negotiation and decision-making skills
Key Responsibilities
- Recruit and deploy security guards according to client requirements.
- Prepare duty rosters and shift schedules.
- Conduct surprise inspections and site visits.
- Ensure discipline and proper grooming of security personnel.
- Handle client complaints and ensure timely resolution.
- Coordinate with HR for recruitment and training.
- Coordinate with Accounts for salary, PF, ESI, and billing.
- Ensure attendance and leave records are maintained.
- Monitor staff performance and conduct regular evaluations.
- Prepare daily, weekly, and monthly operational reports.
- Ensure all sites comply with company SOPs.
- Investigate incidents and prepare incident reports.
- Maintain client satisfaction and renew service contracts.
- Arrange training sessions and refresher courses for guards.
- Manage emergency situations and coordinate with police/fire authorities when required.
Preferred Requirements
- Valid two-wheeler driving licence (mandatory)
- Own two-wheeler preferred
- Willingness to travel across Guwahati and other parts of Assam
- Available for emergency calls 24×7
Salary
- ₹25,000 – ₹30,000 per month (depending on experience and qualifications)
Other Benefits
- Fuel allowance (if using own vehicle)
- Performance incentives
- Paid leave as per company policy
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
