TECHNICAL SUPPORT ENGINEER
COMPANY PROFILE
Accrete Globus Technology is an India based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.
Company URL:
Our Product: 6Orbit (
JOB LOCATION: Bangalore
EXPERIENCE: 1-3yrs
JOB DESCRIPTION:
- Ask customers targeted questions to quickly understand the root of the problem.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. Technology Teams).
- Provide prompt and accurate feedback to customers.
- Refer to internal databases or external resources to provide accurate technical solutions.
- Compile all issues and/or problems faced by the customer in a timely and accurate manner.
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their issues are not re-occurring after troubleshooting.
- Prepare accurate and timely reports.
- Every issue/problem encountered, subsequent to their resolution, to be documented with a summary of the issue and the solution provided.
DESIRED CANDIDATE PROFILE
- 1-3 years of experience in Customer Support.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Desire and enthusiasm to learn new technologies/skills and comfortably apply the learning to the problem at hand.
- Ability to work on multiple projects under tight deadlines with solid organizational and time management skills.
- Ability to work independently or as a team player who enjoys working on cross-functional and culturally diverse teams.
* CTC - Open & depending on candidate skillset.
Job description:
Key Responsibilities:
- Be the first point of contact for customer queries via phone, email, and chat.
- Troubleshoot and resolve basic technical issues; escalate complex ones as needed.
- Document issues and solutions accurately in the support system.
- Manage and prioritize multiple support tickets for timely resolution.
- Follow up to ensure customer satisfaction and share user insights with internal teams.
Requirements:
- 1–2 years in customer or technical support (SaaS/ERP preferred).
- Strong problem-solving and clear communication skills.
- Ability to explain tech concepts in simple terms.
- Quick learner, organized, and proactive.
- Team-oriented with a customer-focused approach.
Preferred:
- Bachelor’s degree (optional).
- Must have at least 1year of support experience
- Language skills: Fluent in English, Hindi and any other local language is an added advantage.
Pay: Up to ₹480,000.00 per year
Work Location: In person
