Job Title
Hospital Receptionist
Location
Sri Arogya Hospital
Job Summary
The Hospital Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals. The role involves managing front-desk operations, patient registration, appointment scheduling, handling inquiries, and ensuring a professional and welcoming environment.
Key Responsibilities
- Greet and assist patients, visitors, and staff in a courteous manner.
- Register patients and maintain accurate records in the hospital management system.
- Schedule, reschedule, and confirm patient appointments.
- Answer phone calls and direct inquiries to the appropriate departments.
- Verify patient information, insurance details, and required documentation.
- Maintain confidentiality of patient information in accordance with hospital policies.
- Handle billing inquiries and collect payments when required.
- Coordinate with doctors, nurses, and administrative staff for smooth patient flow.
- Manage incoming and outgoing correspondence, emails, and reports.
- Maintain a clean, organized, and professional reception area.
- Assist in emergency situations by following hospital protocols.
Required Qualifications
- High school diploma, bachelor's degree, or equivalent qualification.
- Prior experience as a receptionist, front desk executive, or customer service representative preferred.
- Basic knowledge of hospital operations and medical terminology is an advantage.
- Proficiency in MS Office and hospital management software.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Good organizational and time-management abilities.
- Attention to detail and accuracy in data entry.
- Professional appearance and demeanor.
- Ability to handle confidential information responsibly.
Working Hours
- Rotational shifts, including weekends and holidays, as required by hospital operations.
Reporting To
- Front Office Manager / Hospital Administrator
Salary
- As per company standards and candidate experience.
Pay: ₹20,601.30 - ₹23,999.55 per month
Benefits:
Work Location: In person
