Jay Bhoomi Retreat is looking for experience Hotel industry, well-groomed, and customer-focused Front Office Guest Service Associate (GSA) to join our Front Office team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and delivering exceptional hospitality throughout their stay.
- Welcome guests with a warm, courteous, and professional attitude.
- Handle guest check-in and check-out efficiently as per hotel SOPs.
- Process room reservations, cancellations, and modifications.
- Respond promptly to guest inquiries, requests, and complaints.
- Coordinate with Housekeeping, Engineering, F&B, and other departments to ensure seamless guest service.
- Maintain accurate guest records and update the Property Management System (PMS).
- Handle billing, payments, cash, and card transactions accurately.
- Answer telephone calls and provide information about hotel services and facilities.
- Upsell rooms and hotel services to maximize revenue.
- Maintain the reception area in a clean and professional condition.
- Ensure guest confidentiality and follow hotel security procedures.
- Prepare daily reports and complete shift handover documentation.
- Follow all hotel policies, grooming standards, and safety procedures.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
