JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Role:
Working closely with Quality and Operational Leadership to establish a structured Quality management framework for JLL’s Shared Services / GCC Operations Globally. Responsible for developing, implementing, and maintaining quality management systems while ensuring compliance with industry standards and driving continuous improvement.
Key Responsibilities:
Develop and implement end-to-end quality assurance and quality control strategies, policies, and procedures to drive operational excellence and elevate stakeholder satisfaction
Conduct regular process reviews, inspections, and performance evaluations to identify improvement areas and mitigate risk
Collaborate with Global Transition Services and Operations teams to establish quality assurance practices aligned with the Shared Services / GCC Quality framework
Support implementation of quality framework across multiple transitions and operations teams simultaneously
Foster a culture of quality through awareness programs, training, and customer-centric initiatives
Analyze data, identify trends, and implement corrective and preventive actions
Monitor and report quality framework deployment progress to senior management
Stay current with industry trends, best practices, and regulatory requirements related to quality management in Real Estate and JBS-supported processes
Qualifications:
Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, or related field
5-7 years of experience in quality assurance/quality control roles, preferably in shared services or real estate operations
Professional certification in Quality Management (ISO 9001 Lead Auditor, Six Sigma, CQA, or equivalent)
Strong analytical, problem-solving, and stakeholder management skills
Proficiency in quality management tools and data analysis
Excellent English communication skills (Arabic is advantageous)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
