Roles & Responsibilities
(Defines the prime focus areas of the job)
Patient Care Management
To improve lead to session ratio and closure of the same within the timeline.
· Provide info related to services and tariff to the patients.
· Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.
· Pre and post-counseling for the patients undergoing the treatment plans if required.
· Address and resolve patient complaints and concerns promptly and effectively.
· Understand and action accurate data entry on a daily basis
Handling Appointments
· Understand the CRM platform
· Comprehend detailed nuances around therapist availability and accordingly block appointments
· Maintain data related to financial transactions, patient flow, and individual patient visits.
· Track patient's journey from lead status to discharge and follow-ups
Patient Experience Enhancement
· Respect patients by recognizing their rights; and maintaining confidentiality.
· Collect patient testimonials and feedback as per organizational policy.
· Monitor and evaluate patient care metrics, identifying areas for improvement.
· TAT of 30 mins to be adhered for all the calls received
Roles & Responsibilities
(Defines the prime focus areas of the job)
Patient Care Management
To improve lead to session ratio and closure of the same within the timeline.
· Provide info related to services and tariff to the patients.
· Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.
· Pre and post-counseling for the patients undergoing the treatment plans if required.
· Address and resolve patient complaints and concerns promptly and effectively.
· Understand and action accurate data entry on a daily basis
Handling Appointments
· Understand the CRM platform
· Comprehend detailed nuances around therapist availability and accordingly block appointments
· Maintain data related to financial transactions, patient flow, and individual patient visits.
· Track patient's journey from lead status to discharge and follow-ups
Patient Experience Enhancement
· Respect patients by recognizing their rights; and maintaining confidentiality.
· Collect patient testimonials and feedback as per organizational policy.
· Monitor and evaluate patient care metrics, identifying areas for improvement.
· TAT of 30 mins to be adhered for all the calls received
Coordination and Collaboration
· Responsible to follow up on the assessment report till it gets delivered to the patient
· Work closely with the sales team to promote patient care initiatives and success rate
· Increase in conversion ratio will be reviewed in constant interval
Quality Improvement
· Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.
Educational Qualification
Required: Any Graduation, preferably from science background
Work Experience Requirements
Minimum 3 – 5 years of relevant experience
Skill Set Required
· Persuasion skills
· Verbal Communication,
· Patient Services
· Resolving Conflict
· Empathy
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai, Chennai District)
