- Handle inbound and outbound customer calls professionally. Respond to customer inquiries through phone, email, and chat. Resolve customer complaints and provide appropriate solutions. Maintain a high level of customer satisfaction and service quality. Update customer information and interaction records in the system. Provide accurate information about products, services, and company policies. Follow up with customers to ensure timely issue resolution. Escalate complex issues to the appropriate department when required. Achieve customer service and quality performance targets. Maintain confidentiality of customer information. Coordinate with internal teams to resolve customer concerns efficiently. Follow company policies and standard operating procedures (SOPs).
Pay: ₹19,752.53 - ₹22,092.15 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
Work Location: In person
