Job Description
Retail Operation Manager- Financial Services
Requisition ID: 4644
Job Location: Gurgaon - India
Category for Job Posting: Financial Services
Job Type for Job Posting: Full Time
Working Mode for Job Posting: Fully On-Site
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
Need a operation manager who can centrally drive following:
Creating, ensuring adherence, and constantly revising Operation processes and Strategy
Rolling out and driving adherence to the process and strategy with team members.
Collaborating and interacting with other departments such as sales , credit ,finance and collections etc.
Publishing management information, Presentations, dashboards, trend charts in Excel and other company data visualization tools
Owning and managing adherence to processes and procedures for operations as per the company policies
Managing operations through agency and on roll employees
Managing customer care department
Key Responsibilities
Responsible for:
Ensuring adherence to processes and policies as per company and regulatory guidelines.
Implementation of operations strategy with teams and tracking compliance
Reporting and analysis of the portfolio data with segmentation and stratification
Consolidated presentations for senior management
Managing operation agency and on roll employees, coordinating with Field teams including its Service levels
Responsible for processes at Head office related to Audit and compliance activities.
Handling customer care. Resolving external and internal customer queries within time lines defined
Managing Operations projects , user acceptance testing , vendor management
Payment application (Incoming and outgoing)
Experience Required
Ease of working with, understanding, and remembering operations metrics and numbers
Expertise in Data reporting, stratification, segmentation, and Analysis
Expertise in creating trend charts, data visualization to display the required data
Experience in creating operations strategy preferably in NBFC industry
Exposure to Captive finance
Excellent communication skills in terms of working with senior management and managing communications with Field teams
Understanding of overall NBFC business and its functions
Understanding of customer care roles and responsibilities
Preferred Qualifications
Education-
Minimum qualification: Graduate
Professional Qualification-
MBA(preferred )
Experience
Require 10+ years of overall experience in handling retail operations
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off
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