Roles and Responsibilities
- The person will be the Point of Contact for forecasting and budget planning
- Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
- Refines forecasting scenarios and generates final forecast
- Refines and capture data to be used as an input to the models
- Designs and develops forecasting scenarios
- Generate short term forecasts, incorporating business impacts
- Revise forecast based upon feedback
- Maintain process documentation and tweak as per requirement.
Desired Candidate Profile
- Good skill in Mathematical and Statistical modelling (R-studio, python)
- Hands on experience of forecasting for large and complex attributes
- Analytical and good understanding of contact centre metrics
- Should be a good communicator and a collaborator
- Strong Communicator and decision maker
- Core forecasting experience 2+ years in BPO/Contact center environment.
- Should be flexible working in US shifts
