A Floor Assistant (or Shop Floor Assistant) ensures the smooth daily operation of a business by assisting customers, managing inventory, and maintaining store cleanliness. They act as the face of the brand, helping customers find products, processing transactions, and supporting the overall presentation of the sales floor. [1, 2, 3]Core Responsibilities
- Customer Service: Greet customers, address inquiries, and provide personalized product recommendations to drive sales.
- Inventory Management: Stock shelves, unpack deliveries, tag items, and alert management to low-stock or out-of-stock items.
- Floor Maintenance: Ensure the sales floor remains clean, organized, well-lit, and visually appealing according to brand standards.
- Sales & Billing: Process customer payments via cash, card, or UPI, and assist with order packing or dispatch.
- Loss Prevention: Monitor the floor for theft or damaged goods and report any safety hazards or security concerns to the floor manager. [1, 2, 3, 4]
Key Qualifications
- Education: Typically a minimum of 12th pass or a bachelor's degree, though specific requirements vary by industry (e.g., fashion, electronics). [1]
- Communication: Excellent interpersonal skills with the ability to clearly explain product features and handle customer complaints.
- Physical Stamina: Ability to stand and walk for extended periods, as well as lift or move heavy boxes when stocking inventory. [1]
- Flexibility: Willingness to work in shifts, including weekends and public holidays, which are common in the retail and hospitality sectors.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
