Handle customer inquiries professionally through phone, email and other communication channels.
Resolve customer complaints and issues promptly while ensuring high customer satisfaction.
Manage travel bookings,itineraries,amendments and cancellations efficiently.
Lead and supervise the customer care team to achieve service quality and performance targets.
Ensure timely follow -up with customers and coordinate with the operations team for smooth service delivery.
Monitor customer feedback,identify service gaps,and implement corrective actions.
Coordinate with the sales team to support customer requirements and maximize business opportunities.
Prepare customer service reports, analyze performance metrics,and recommend process improvements.
Ensure compliance with company policies,service standards and quality guidelines.
REQUIRED SKILLS:
Excellent communication and interpersonal skills.
Strong leadeship and team management abilities.
Good knowledge of CRM Software and MS Office.
Ability to work under pressure and manage multiple tasks.
Experience in the Travel and Tourism industry is preferred.
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
