Front Office Executive
Company: TGI Group – TGI Livancia The Sojourn
Location: Bangalore, Karnataka
Job Type: Full-time
Department: Front Office
Industry: Hospitality – 3Star Hotel
Job Summary
We are looking for a confident, professional, and guest-focused Front Office Executive to manage front desk operations and ensure a smooth and welcoming experience for our guests.
Key Responsibilities
- Welcome guests and handle check-in and check-out efficiently.
- Manage reservations, cancellations, guest queries, and special requests.
- Handle guest billing, payments, and cash transactions accurately.
- Attend telephone calls, emails, and guest inquiries professionally.
- Maintain guest records and update information in the hotel PMS.
- Coordinate with Housekeeping and other departments for room readiness and guest requirements.
- Handle guest complaints promptly and ensure appropriate resolution.
- Prepare daily reports and maintain proper shift handovers.
- Follow hotel SOPs, safety procedures, and service standards.
Qualifications & Skills
- Diploma/Degree in Hotel Management or Hospitality preferred.
- 1–3 years of Front Office experience in a hotel is preferred.
- Excellent communication and customer service skills.
- Professional grooming and pleasant personality.
- Basic computer knowledge and familiarity with hotel PMS.
- English required; Hindi/Kannada is an advantage.
- Ability to work rotational shifts, weekends, and holidays.
Benefits
- Competitive salary
- Food provided
- Uniform provided
- Paid sick time
- Paid time off
- PF & ESI, where applicable
- Training and career growth opportunities
Work Location: In person
Pay: From ₹25,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
