Hands-on project management experience in SAP S/4HANA, with specialization in at least one SAP module.
Strong hands-on understanding of SAP S/4HANA architecture and support landscape, including system operations, performance monitoring, and issue resolution
Strong stakeholder management skills, with the ability to engage effectively with business users and senior leadership.
Experience in managing incident, problem, and change management processes in line with ITIL standards, ensuring strict SLA and KPI adherence.
Proficiency in handling end-to-end AMS support activities, including root cause analysis, defect resolution, and continuous improvement initiatives.
Ability to estimate Project/CR technical effort, timelines, and dependencies for change requests and enhancements
Demonstrated ability to lead teams, track progress, and provide structured and periodic updates to customers.
Capability to understand business challenges and translate them into SAP solutions, ensuring timely issue resolution.
Experience in conducting requirement-gathering workshops for change requests and managing their implementation lifecycle.
Flexibility to provide extended support during critical situations, including weekends for high-priority issues, system restarts, or patch upgrades.
Proactive mindset to identify opportunities for optimization in existing integrations and recommend multiple solution approaches.
Strong understanding of SAP project lifecycle phases including development, testing (unit, integration, functional), go-live, and post-go-live support.
Ability to manage business user expectations and deliver consistent support services.
Experience supporting rollout projects and post go-live production support across plants.
At least one end-to-end SAP implementation experience, including migration and cutover activities.
Strong understanding of SAP S/4HANA and AMS support landscape.
Expertise in at least one core SAP module (MM/SD/FI/PP/EWM) with cross-module integration knowledge.
Experience in incident, problem, and change management with SLA adherence.
Knowledge of SAP integrations (IDOC, RFC, interfaces with non-SAP systems).
Familiarity with SAP Fiori, output management, and basic configurations.
Exposure to batch management, inventory, and procurement processes.
Experience in transport management, release cycles, and system upgrades.
Working knowledge of Solution Manager / ServiceNow / ticketing tools.
Understanding of custom developments, testing cycles, and deployment support.
Ability to perform root cause analysis, fit-gap analysis, and solution optimization.
Facilitate workshops to gather and validate business requirements, identify gaps, and propose effective solutions.
Perform detailed analysis of complex business requirements and translate them into SAP system solutions.
Conduct fit-gap analysis and recommend optimized SAP processes, including necessary enhancements.
Prepare effort estimations, cost projections, and implementation timelines.
Lead and coordinate both functional and technical teams to ensure seamless delivery.
Ensure compliance with project management standards, quality benchmarks, and customer expectations.
Drive continuous improvement by identifying automation and optimization opportunities within the AMS landscape.
