- Key ResponsibilitiesPatient Relations & Experience
- Greet patients, families, and VIP guests, ensuring a compassionate, empathetic, and professional environment.
Operations & Patient Flow
- Oversee the daily functioning of the hospital lobby, ensuring accurate registrations, admissions, and discharges.
- Monitor patient flow in the Outpatient Department (OPD) to prevent bottlenecks and ensure smooth transitions to triage or consultation rooms.
- Ensure emergency protocols are clearly communicated and that the lobby remains safe, clean, and compliant with health standards. DoctHub | Jobs +5
Staff Management
- Supervise and train front office executives, receptionists, concierges, and security personnel.
- Prepare duty rosters, manage staff scheduling, and ensure appropriate coverage during peak hours and shifts.
- Evaluate staff performance and conduct regular team meetings to address challenges and streamline communication. DoctHub | Jobs +4
Cross-Departmental Coordination
- Act as a liaison between patients, doctors, nursing staff, and billing/insurance departments to facilitate quick service.
- Collaborate with the facility management team to maintain the cleanliness, aesthetics, and organization of the lobby area
- Address and resolve patient complaints, concerns, and special requests promptly.
- Gather patient feedback and implement improvements to elevate overall satisfaction and reduce lobby wait times. DoctHub | Jobs +4
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- front office: 1 year (Required)
Work Location: In person
